Shipping FAQ's

We love our stuff, and hope you do too!

Here's some info to help guide your shopping experience. If you still have questions, please contact us. We'd love to help.

Shipping:

  • Shipping times begin when your item has left Purcell Heli-Skiing, please allow 1-2 business days for processing after placing your order.
  • We are based in Canada and ship to anywhere in CANADA, USA or OVERSEAS.
  • You may choose your shipping rate, speed and level of service at checkout. Shipping options are calculated automatically based on your location. 

    Customs & Import Duties:

    • Customs and/or import duties are charged when the parcel reaches its destination country. These charges are paid by the recipient. Unfortunately, we have no control over these charges as Customs policies and import duties vary widely from country to country. We recommend contacting your local customs office about this for further information.

    Taxes:

    • If you're in Canada, you will be charged the appropriate tax for your province (HST or PST) plus GST. USA or overseas orders are subject to Customs and duty fees as well as any state or county taxes which apply to your residence.

    Returns/Exchanges:

    • If the product you ordered doesn't fit or is unsatisfactory, you have 30 days from the date of purchase to exchange or return your item for a product of equal or lesser value OR a full refund, excluding the original shipping cost.
    • All sale items are final sale. No refunds or exchanges.
    • To qualify for refund/exchange:
      • The product(s) have not been washed or worn.
      • The product(s) have not been damaged or soiled.